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Emergency Receiving Home
Crisis Intervention Hotline:
The Guma Serenidad Emergency Receiving Home is for elderly sixty (60) years or older and individuals with a disability eighteen (18) years and older who are victims of abuse, neglect or abandonment and in imminent danger. The shelter operates twenty-four (24) hours a day, seven (7) days a week and has a capacity to shelter up to six (6) people at any given time. It is staffed with trained caregivers. Victims’ consent is needed before service is provided. If the clients are unable to provide consent, guardians’ consent or court order is needed.
Protective shelter for up to 45 calendar days.
Meals and clothing assistance.
Nursing services, including vitals check, medication administration and management, and general health observations.
Case management, including access to public assistance programs, housing assistance, transportation to appointments, and reunification with family.
Referrals to other resources, as needed.
The Crisis Intervention Hotline provides a twenty-four (24) hours a day, seven (7) days a week telephone service to respond to crisis calls relative to allegations of abuse or neglect. These calls are referred to an on-duty Social Worker to investigate the perpetrated against the elderly and individuals with disabilities. Upon determination that abuse has been committed and the victim is in imminent danger, he or she is then admitted to the shelter for protective care upon the consent of the victim. In cases that abuse is non-physical, or non-serious neglect, case management services are provided.